Job Summary We are looking for a dedicated and organized Logistics Executive to manage delivery operations coordinate with technicians and provide excellent customer support The ideal candidate will ensure smooth and timely delivery of products services maintain strong communication with customers and supervise the technician team to ensure service quality and reporting Key Responsibilities Delivery Coordination Plan and schedule daily delivery routes Ensure timely dispatch and delivery of orders Track shipments and resolve any delivery issues Coordinate with warehouse dispatch team for stock availability Customer Support Handle customer queries and complaints related to delivery or service Provide timely updates and resolutions to customers Maintain a high level of customer satisfaction Technician Supervision Manage and assign daily tasks to field technicians Collect and review daily reports from technicians Monitor attendance punctuality and service quality of technicians Reporting Documentation Maintain records of delivery schedules technician reports and customer feedback Submit daily weekly reports to management Highlight operational issues and suggest improvements Team Coordination Communicate clearly with internal departments for smooth logistics flow Train new technicians or delivery staff as needed Ensure adherence to company policies and safety procedures Key Skills Requirements Minimum 1 year of experience in logistics customer support field operations Strong communication and interpersonal skills Ability to manage field teams and resolve operational challenges Basic knowledge of MS Excel and reporting tools Problem-solving mindset and customer-centric approach Familiarity with delivery apps route planning or GPS tracking is a plus Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Perks Provident Fund Schedule Day shift Supplemental Pay Performance bonus Work Location In person