Role Desktop Support Engineer L1 Client Praj Industries Exp 1 5 -3 yrs Work mode 6 Days Working and 24 7 shifts Notice period Immediate joiner Location - Praj GenX Limited Plot No 3 7 Padubidri Karkala Road Aspen SEZ Nandikur Udupi Karnataka 574111 Praj industries - Mangalore location Description L1 provides support for basic customer issues that need IT involvement such as solving usage problems and fulfilling service desk requests Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers Monitor the availability of the Database events like DB availability Instance availability and the space availability of disk drives and file systems provide technical support and maintain computer systems for users Troubleshooting Diagnosing and fixing issues with hardware software and networks Installation Setting up desktop computers software and peripherals Training Teaching users how to use computer hardware and software Documentation Creating and maintaining technical documentation including manuals knowledge bases and operating procedures Support Providing technical support to users either in person or remotely Maintenance Performing routine maintenance tasks such as updating firmware and monitoring performance Emergency support Providing immediate support in the event of a system failure or security breach Communication Communicating with users and clients and providing progress updates on complex issues Follow-up Ensuring that issues are fully resolved Collaboration Working with other teams including the purchase and supplies department Desktop support engineers should be friendly and have a good understanding of the products they support They should also be able to use explicit language and customize instructions to suit different user skill levels Job Type Full-time Pay Up to 27 000 00 per month Shift Day shift Evening shift Morning shift Work Days Monday to Friday Weekend availability Education Bachelor s Required Experience IT 1 year Required total work 1 year Required Work Location In person

📌 Desktop Support Engineer (Karnataka)
🏢 InKnowTech Private
📍 Karnataka