1 Customer Success Brand Advocacy The Human Part Tea Consultant Act as a brand expert guiding customers through our collection to find the perfect blend for their palate Multi-Channel Support Manage all incoming inquiries via Email WhatsApp Phone and Social Media with a consistent helpful brand voice Resolution Excellence Resolve issues regarding order status damaged goods and returns with high empathy and speed The Extra Mile Take full ownership of the customer recovery process refunds replacements to turn a negative experience into a positive one Metrics Driven Maintain high First Response and Resolution rates to ensure top-tier satisfaction scores 2 Operations Fulfillment The Action Part Order Management Monitor the D2C platform Shopify daily to ensure all current orders are synchronized and processed by the warehouse Inventory Oversight Monitor stock levels across key SKUs and alert the production team of potential stock-outs Logistics Coordination Maintain daily contact with courier partners to escalate delayed shipments and negotiate re-attempts for failed deliveries RTO Management Manage Return to Origin flows investigating delivery failures and updating internal records to minimize shipping losses 3 Quality Assurance The Guardian Part Feedback Loop Act as the first line of defense by identifying patterns in customer complaints Process Improvement Flag recurring packaging issues e g damaged tins to the warehouse or taste discrepancies to the production team for immediate batch checks

📌 Customer Support (Mumbai)
🏢 Acme Services
📍 Mumbai