Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Security Managed Services Engineer L1 is an entry level engineering role responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying investigating and routing the incidents to correct resolver group The primary objective of this role is to ensure zero missed service level agreement SLA conditions and focuses on first-line support for standard and low complexity incidents and service requests The Security Managed Services Engineer L1 may also contribute to support on project work as and when required What you ll be doing Key Responsibilities Monitors client infrastructure and solutions Identifies problems and errors prior to or when they occur Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigates first line incidents assigned and identifies the root cause of incidents and problems Provides telephonic or chat support to clients when required Schedules maintenance activity windows for patching and configuration changes Follows the required handover procedures for shift changes to ensure service continuity Reports and escalates incidents where necessary Ensures the efficient and comprehensive resolutions of incidents and requests Updates existing knowledge articles or create new ones Identifies opportunities for work optimization including opportunities for automation of work request fulfilment incident resolution and other general process improvement opportunities May also contribute to support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Performs any other related task as required Knowledge and Attributes Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding probing for further relevant information and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions understanding their requirements and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications Bachelor s degree or equivalent qualification in IT Computing or demonstrated equivalent work experience CCNA or relevant level 1 Network Security certification is good to have Certifications carry additional weight on a candidate s qualification for the role Required Experience Entry-level experience with troubleshooting and providing the support required in security network data center systems storage administration and monitoring Services within a medium to large ICT organization Basic knowledge of management agents redundancy concepts and products within the supported technical domain such as Security Network Data Centre Telephony etc Working knowledge of ITIL processes Workplace type On-site Working About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Chance Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today