At Cepheid we are passionate about improving health care through fast accurate diagnostic testing Our mission drives us every moment of every day as we develop scalable groundbreaking solutions to solve the world s most complex health challenges Our associates are involved in every stage of molecular diagnostics from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings As a member of our team you can make an immediate measurable impact on a global scale within an setting that fosters career growth and development Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies Together we re working at the pace of change on diagnostic tools that address the world s biggest health challenges driven by knowing that behind every test there is a patient waiting Learn about the which makes everything possible Do you want to work in Infrastructure and Operations IT Team Do you enjoy IT Client Services Support Then read on We are currently seeking an IT Client Services Lead for Bangalore Office who will be responsible for overseeing and managing all IT-related activities at our Bangalore office The ideal candidate will possess strong technical skills excellent communication abilities and a proactive approach to problem-solving We are seeking a dedicated and experienced IT Leader Site Support to join our Infrastructure and Operations department This role is responsible for overseeing and managing all IT-related activities at our Bangalore office The ideal candidate will possess strong technical skills excellent communication abilities and a proactive approach to problem-solving In this role you will be responsible for Serve as the primary point of contact for IT issues and ensure timely resolution Schedule Management - Understanding of how to create manage and understand impacts to project scope constraints and schedule Provide business support including troubleshooting issues and providing appropriate support to the business stakeholders Manage and support all on-site IT equipment including laptops mobile devices printers and other peripherals Perform routine maintenance and updates on Windows systems and other IT infrastructure Ensure compliance with IT policies and procedures Document and report IT incidents and resolutions Respond to and where appropriate escalate and drive reported incidents major incidents The required qualifications for the job include Bachelor s degree in Computer Engineering Information Systems or a related field Multiple years in technical support and IT infrastructure management within corporate environments Proven experience leading on-site IT operations and coordinating with global teams Strong understanding of network technologies LAN WAN Wi-Fi servers telecommunications and audiovisual systems Familiarity with Windows environments mobile devices and incident management tools Professional-level proficiency in English spoken and written with the ability to communicate effectively with both technical and non-technical stakeholders Experience presenting leading vendor meetings and managing local teams It would be a plus if you also possess previous experience in French or Spanish language would be a plus Additional training in IT service management or infrastructure is a plus Experience in Diagnostics corporations pharma companies Working Conditions This position is based in our Bangalore Cepheid office and requires 100 on-site presence The candidate must be available to address IT issues during regular business hours and occasionally outside of normal hours as needed Cepheid a Danaher company offers a broad array of comprehensive competitive benefit programs that add value to our lives Whether it s a health care program or paid time off our programs contribute to life beyond the job Check out our benefits at Join our winning team today Together we ll accelerate the real-life impact of tomorrow s science and technology We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life For more information visit

📌 It Client Services Site Lead (Bengaluru)
🏢 Danaher
📍 Bengaluru