JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Maintain client satisfaction by resolving Helpdesk tickets within SLA time limit Resolve meeting Conference room reservation requests by checking the availability confirming prior to timeline along with needed support such as Checking the upkeeping of meeting rooms Setup preparation food services Stationary Resolve technical Soft queries via phone email or chat in a timely manner Log track and prioritize support tickets in a helpdesk management system Escalate unresolved issues to higher-level support or specialized teams get the resolved to maintain the SLA Document all incidents solutions and follow-up actions in the helpdesk system Maintain Helpdesk documentation for common issues solutions and troubleshooting steps Share insights on recurring problems with management to assist in process improvements Support Audit documentation for centralized source to ensure that the data complies with organizational policies and industry regulations by maintaining data security and confidentiality ensuring sensitive information is protected Create regular and ad-hoc reports based on key performance indicators KPIs to help in decision-making Reports could include sales finance inventory and employee performance Support development of monthly quarterly variance reporting for operating budget Generate and distribute management reports Monthly MMR reports weekly reports in accurate and timely manner Coordinate food and beverage services for special events conferences or banquets ensuring smooth operations and guest satisfaction To facilitate handhold the Customers during all Client visits while welcoming the guest Refreshments like coffee Tea Soft drinks cookies to be arranged in the Board room based on the requirement as per the request All meals will be arranged in the dining room for Clients from the std star Hotel outdoor caterers as per the contracted rate Ensure that all food and beverages are of the highest quality meeting hygiene and food safety standards Supervise train and manage staff in the food and beverage department ensuring they follow proper procedures maintain cleanliness and adhere to health and safety standards Demonstrate strong collaboration and teamwork within the team by including driving the development and implementation of IFM best practices and innovations Enforce all Company policies and training requirements regarding safe and efficient operations and work practices Implement and monitor hazard control and team safety practices ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards Support facility specific cost savings targets to contribute to the achieving savings goals Assist in the development and management of operational and capital budgets If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive advantages package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together