We are seeking a Customer Service Executive - Voice Process to join our CRM team in Indore This is an onsite role at our office near Indore Airport The role demands fluency in English excellent communication skills and the ability to deliver world-class customer experiences Key Responsibilities Handle inbound and outbound calls to assist customers with queries feedback and complaints Provide prompt professional and empathetic customer support to ensure high satisfaction Work on CRM tools to track and resolve customer interactions efficiently Collaborate with internal teams to resolve escalations Maintain accurate records reports and call logs Requirements Fluency in English with excellent communication skills mandatory Prior experience in voice process customer service preferred freshers with strong communication can also apply Strong listening interpersonal and problem-solving skills Ability to work from office Indore near Airport Basic computer knowledge and familiarity with CRM tools is a plus Why Join Kimirica Be part of a fast-growing luxury D2C brand with a global presence Opportunity to work in a customer-first culture that values empathy and excellence Onsite role in a qualified yet collaborative work environment If you re passionate about customer service and want to grow with Kimirica apply now at www kimirica shop or share your resume at hr officer kimirica shop Job Type Full time Pay Up to 27 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Life insurance Paid sick time Provident Fund Language English Required Work Location In person