A About SimplyTrip SimplyTrip is a leading Premium Bus and Luxury Car Rental Startup Company operating in Mumbai Pune Delhi NCR and Bangalore With a vision to become a top Pan-India travel brand SimplyTrip is dedicated to delivering unparalleled service experiences ensuring every journey is comfortable reliable and memorable B Role Overview As a Customer Service Executive you will play a pivotal role in ensuring exceptional customer experiences throughout their journey from booking to trip completion This role extends beyond standard customer support offering opportunities to take ownership of key processes such as booking management query resolution and complaint handling C Mission To execute manage and resolve customer issues and queries with professionalism courtesy and efficiency ensuring a seamless travel experience D Key Responsibilities Achieve and maintain a Customer Satisfaction CSAT score of 93 or higher Ensure smooth and hassle-free travel experiences for all customers Resolve customer complaints within defined timelines to uphold high service standards Provide prompt responses to customer inquiries across calls chats and other communication channels E Why Join Us Be part of a dynamic youthful startup building a Pan-India travel brand Enjoy ownership of diverse responsibilities including customer interactions payment processes and operational improvements Benefit from mentorship opportunities professional growth and leadership pathways Thrive in a collaborative and celebratory work culture that values and rewards contributions Access quick-track internal promotion opportunities for high performers F Skills Requirements Experience At least 1 year of telephonic customer service experience Education Minimum 12th pass or equivalent Languages Proficiency in English written and verbal additional languages are a plus Soft Skills Strong interpersonal and communication skills High level of empathy patience and customer focus Ability to multitask and manage time effectively This role offers an exciting opportunity to grow beyond traditional customer service fostering skills in leadership process management and operational execution If you re passionate about delivering exceptional service and looking for a challenging role in a fast-growing travel startup SimplyTrip is the place for you Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund Application Question s How much is last current salary package per month Experience Total 1 year Preferred Language English Preferred Work Location In person

📌 Customer Support Associate (Maharashtra)
🏢 SimplyTrip
📍 Maharashtra