The Customer Relationship Manager is responsible for building and maintaining strong relationships with customers ensuring customer satisfaction handling queries and supporting the sales process The role focuses on improving customer experience managing communication and resolving issues on time 2 Key Responsibilities Develop and maintain long-term relationships with customers Understand customer needs and provide appropriate solutions Handle customer inquiries complaints and feedback professionally Coordinate with internal teams sales accounts logistics production to fulfill customer requirements Regularly follow up with clients for orders payments deliveries and service issues Maintain customer records interactions and reports Identify opportunities to improve service and satisfy customers Assist in generating repeat business and customer retention Prepare reports on customer satisfaction issues and performance Ensure timely communication with customers regarding updates delays or changes 3 Skills Competencies Strong communication and interpersonal skills Good problem-solving and customer-handling ability Basic knowledge of CRM software or Excel Ability to work under pressure and manage multiple clients Positive attitude and professional behaviour Time management and follow-up skills 4 Qualifications Graduate in any field preferably business marketing Experience in customer service or sales will be an advantage Freshers with good communication skills can also apply 5 Work Environment Office-based role with regular customer interaction via phone email and visits May require coordination with multiple departments Job Type Full time Pay 15 240 35 - 27 485 30 per month Work Location In person

📌 Customer Care Executive (New Delhi)
🏢 USP Polymers
📍 New Delhi