Cloud Customer Onboarding Success Mana LNT CCO-SM 1499084 IU72-Data Center BusinessChennai Manapakkam Posted On 01 Oct 2025 End Date 30 Mar 2026 Required Experience 3 - 6 Years Skills Knowledge Posting Location CUSTOMER SUPPORT CUSTOMER ONBOARDING DOCUMENTATION CUSTOMER ENGAGEMENT Minimum Qualification GRADUATE PROGRAMME IN CONSTRUCTION PROJECT MANAGEMENT Job Title Cloud Customer Onboarding Success Manager Location Chennai Department Cloud Delivery Reports To Head of Cloud Business About Us We are a cloud platform company offering advanced solutions across Cloud Co-location Public and Private Cloud and AI services Our platform Cloudfiniti serves a diverse customer base from startups to large enterprises enabling scalable and secure digital transformation We are looking for a Cloud Customer Onboarding Success Manager to ensure seamless onboarding and ongoing support for our customers Role Overview As a Customer Onboarding Success Manager the candidate will drive Cloud Solution Delivery Customer Onboarding and success You will play a critical role in onboarding customers to the Cloudfiniti platform ensuring smooth deployment and providing day-2 operational support You will work closely with engineering Technical Solutions Architects and partner teams e g E2E to deliver an exceptional customer experience Key Responsibilities Customer Onboarding Delivery Coordinate and execute onboarding activities for current customers Provision cloud resources and configure services based on customer requirements Collaborate with internal and partner teams to ensure timely and successful deployments Document onboarding processes and maintain delivery playbooks Day-2 Support Operations Monitor customer environments for performance availability and security Respond to support tickets and incidents ensuring timely resolution Escalate L2 L3 issues to partner teams e g E2E and follow through to closure Maintain a knowledge base of common issues and solutions Customer Engagement Act as a point of contact for operational queries and support Provide guidance and training to customers on platform usage Collect feedback and relay insights to product and engineering teams Required Skills Qualifications 3-6 years of experience in cloud delivery support or operations roles Hands-on experience with public cloud platforms AWS Azure GCP Strong understanding of cloud provisioning networking and security Familiarity with monitoring tools incident management and ticketing systems Experience with CI CD pipelines and DevOps practices Excellent communication and customer-facing skills Bachelor s degree in Computer Science IT or related field Preferred Qualifications Certifications in cloud platforms e g AWS SysOps Azure Administrator Experience working with partner ecosystems and multi-vendor environments Exposure to AI ML platforms or industry-specific cloud solutions What We Offer Competitive compensation and performance incentives Opportunity to work on cutting-edge cloud technologies Collaborative and customer-focused work environment Career growth and learning opportunities

📌 Cloud Customer Onboarding & Success Manager (Tamil Nadu)
🏢 L&T Technology Services
📍 Tamil Nadu