About Xpanse Coffee Xpanse Coffee is a dynamic and innovative coffee brand born in Goa being bought up in India committed to revolutionizing the way India experiences coffee We bridge the gap between premium quality and affordability offering a range of beverages tailored to modern fast-paced lifestyles With a focus on convenience technology and sustainability Xpanse Coffee caters to young professionals students and coffee enthusiasts who value exceptional taste and seamless service Our mission is to make high-quality coffee accessible to everyone be it through our thoughtfully designed stores robust delivery network or cutting-edge technology platforms Job Summary We are seeking a dynamic and experienced Operations Manager to oversee and manage the daily operations of our cafes across the Western region with a focus on Mumbai Pune Kolhapur and nearby cities This role is crucial in ensuring smooth functioning consistent service standards operational excellence and a superior customer experience across all cafe outlets The ideal candidate will possess solid leadership skills a deep understanding of F B operations and the ability to manage multiple locations while maintaining the brand identity Key Responsibilities 1 Daily Operations Service Coordination Supervise day-to-day activities across multiple cafes including kitchen floor service cashiering and delivery coordination Ensure timely preparation quality and delivery of food and beverages Address escalated customer concerns promptly to guarantee a positive dining experience Standardize operations across all outlets to maintain brand consistency 2 Inventory Procurement Support Monitor and control stock levels of raw materials packaging and consumables across cafes in the region Coordinate with the central Purchase Supply Chain team for timely replenishment and vendor negotiations Conduct regular stock audits wastage analysis and maintain updated inventory systems to reduce costs and avoid pilferage Implement region-specific sourcing strategies to optimize costs while ensuring quality 3 Staff Support Coordination Assist in staff scheduling rostering and manpower allocation across multiple outlets Ensure cafe staff adhere to Standard Operating Procedures SOPs grooming and service standards Support recruitment onboarding and training of new team members Drive performance management motivation and retention strategies to build a strong team culture 4 Hygiene Cleanliness Safety Ensure strict adherence to FSSAI standards and internal hygiene protocols across all cafes Conduct regular cleanliness inspections of kitchens floors and storage facilities Oversee food safety audits and staff training on hygiene practices Implement and monitor safety procedures to safeguard staff and customers 5 Reporting Documentation Maintain accurate records of daily sales expenses inventory wastage logs and attendance reports Provide analytical inputs on cafe performance P L reports and regional cost efficiencies Support the senior management team in preparing performance dashboards MIS reports and expansion feasibility studies 6 Customer Service Experience Continuously monitor customer feedback online and offline to identify improvement areas Ensure the cafe ambiance music and aesthetics are consistent with the Xpanse brand identity Develop and implement initiatives to enhance customer loyalty and repeat business Supervise marketing promotional campaigns at the outlet level to boost customer engagement 7 Regional Oversight Expansion Oversee smooth functioning of cafes in Mumbai Pune Kolhapur and other Western regional locations Conduct periodic visits to outlets to audit operations ensure compliance and resolve challenges Act as the primary liaison between regional cafes and the central Operations team Support business expansion by conducting location feasibility studies market analysis and competitor benchmarking in Western India Key Skills Competencies Strong leadership and people management skills In-depth understanding of cafe QSR operations and F B industry best practices Ability to manage multi-location operations with strong attention to detail Excellent communication conflict resolution and customer service skills Analytical and problem-solving mindset for cost optimization and performance improvement Flexibility to travel frequently across assigned regions Qualifications Experience Bachelor s degree in Hospitality Management Business Administration or related field 5-8 years of experience in cafe restaurant operations preferably in a multi-outlet management role Proven track record of handling operations across multiple cities regions Familiarity with FSSAI guidelines and compliance requirements Applicants based in Pune Only Job Type Full-time Pay 60 000 00 - 80 000 00 per month Work Location In person