About Interpolitan Money Interpolitan has a purpose to empower global opportunities for our clients partners and people We offer tailored services and multi-currency solutions for seamless local and international transactions helping businesses and individuals overcome traditional banking barriers In the past financial journeys were fraught with red tape slow systems and arbitrary transaction limits Now everything has changed Thanks to our unique approach Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide We re a values-led organisation and place integrity at the heart of every decision As we expand both domestically and internationally these core principles empower us and help us drive growth and the development of company culture in an ethical way Our global business has team members in the UK India UAE and Canada We re looking for talented innovators who are passionate positive and capable of thinking outside the box to solve challenges We ve recently been recognised as one of the Best Companies to Work For 2025 and that recognition speaks to the culture we ve built Our clients expect high standards and a discreet tailored service And so do we If you share our values and would like to be part of our journey we encourage you to apply for one of our open roles About The Role Interpolitan Money is looking to hire an enthusiastic and organised Client Services Executive to be part of a growing team that s focused on delivering high-quality human service to clients across multiple time zones You ll be one of the first voices or messages a client receives so what you say and how you say it matters You ll support both new and existing clients handling a mix of queries and early engagement conversations Whether it s onboarding a current account resolving an issue or helping a client make the most of our services you ll be someone who makes it easy to do business with us This is a shift-based role working on a rotational shift to support clients globally What you ll be doing Client Experience Enquiry Management Handle a wide range of inbound client queries via phone email and live chat with efficiency discretion and warmth Deliver tailored proactive solutions that reflect our commitment to luxury service and operational excellence Act as a confident and reassuring presence ensuring every client interaction feels seamless and personalised Complete all KYC compliance and CRM data requirements to the highest standard of accuracy and confidentiality Engage with new clients during onboarding and welcome stages ensuring early interactions are thoughtful professional and on-brand Account Support Relationship Growth Identify behavioural and service patterns to spot cross-sell opportunities and escalate accounts with strategic potential Use client insights and data tools to support account plans and long-term engagement Collaborate with the wider Client Strategy Insights team to deliver a unified high-quality service experience Support clients across various regions and time zones especially the Middle East North America and Asia offering flexibility in scheduling where required Capture and act on client feedback to improve service quality tools and internal processes Requirements Experience in a premium contact centre luxury hospitality private banking or qualified services environment is highly valued Passionate about delivering a consistently high-end human-first service across cultures and channels A confident communicator adaptable empathetic and capable of handling sensitive issues with maturity and discretion Commercially aware with a proactive mindset you know how to turn a good conversation into a valuable relationship Comfortable using CRM systems e g HubSpot or similar handling client data accurately and navigating service tools with ease Flexible cooperative and genuinely energised by client satisfaction and continuous improvement Nice to have Experience working for a fast-paced global financial services company Multilingual fluency is a strong advantage Arabic French Mandarin or Hindi Urdu would be particularly beneficial Benefits Opportunity to learn and develop new skills Quarterly team celebrations Attractive Employee Private Health 25 days annual leave Compulsory Birthday off ESOP Participation 2 days annually to volunteer for an initiative or charity Annual company Unplugged Week Why You ll Love Working Here Be part of a fast-growing internationally recognised business shaping the future of alternative banking Deliver impact across a global client base with the autonomy and support to do meaningful work Access opportunities for growth whether through cross-functional projects regional exposure or internal development pathways Join a collaborative values-driven team where excellence discretion and ambition are celebrated Benefit from structured training leadership visibility and a hybrid work model designed to bring out your best Ready to take the next step in your career journey Submit your application today and help shape the future of finance Interpolitan is an equal opportunity employer We are committed to building a diverse and inclusive work environment where we learn from each other We welcome people from diverse backgrounds experiences abilities and perspectives and believe our differences add value to our organisation