What You ll Be Doing Lead Conversations that Matter Handle calls chats and emails ensuring every interaction leaves a positive impression Be a Solution Finder Understand customer needs and recommend services or upgrades that add genuine value Own the Experience Track escalate and follow through on cases until fully resolved Be the Voice of the Customer Identify trends share insights and contribute to improving processes and products Collaborate Across Teams Work closely with operations product and marketing to ensure seamless customer journeys Learn Grow and Earn Receive training in the latest tools customer psychology and communication best practices while being recognised for high performance What Success Looks Like Consistently beating first-response time targets Maintaining high CSAT customer satisfaction scores Resolving cases within SLA timelines Recommending relevant services or upgrades naturally during conversations Proactively sharing customer insights that support business improvements What You Bring Excellent verbal and written communication skills A curious empathetic approach to problem-solving Ability to multitask and remain calm under pressure Familiarity with CRM tools and data entry training provided if needed Prior customer support or service experience is a plus but not mandatory Why Join Us Work in a supportive growth-oriented team environment Chance to learn and develop customer experience and communication skills Recognition and rewards for high performance Job Types Full-time Fresher Benefits Food provided Health insurance Ability to commute relocate Ernakulam North Kochi Kerala Reliably commute or planning to relocate before starting work Preferred Application Question s Freshers Can also Apply Education Bachelor s Required Shift availability Day Shift Required Night Shift Required Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Response Advisor (Kerala)
🏢 Dynamed Healthcare Solutions
📍 Kerala