CSA Client Service Associate Location Malad Working Days Hours Monday- Friday - 9 AM to 6 30 PM 2nd and 4th Saturday - 10AM to 4 PM Salary 14K- 18K Based On Interview About the Role SecureSearch is looking for a proactive CSA Client Service Associate to own client relationships and ensure smooth delivery of background verification services You ll be the key link between clients and internal teams driving service excellence and client satisfaction What You ll Do Be the primary point of contact for clients and manage end-to-end relationships Ensure timely closure of background verification cases as per SLAs TATs Generate share MIS reports analyze trends and suggest process improvements Collaborate with operations compliance and tech teams for seamless delivery Support client onboarding portal training and ongoing engagement What We re Looking For Bachelor s degree any discipline 0-1 years experience in client servicing background verification experience preferred Excellent communication relationship management skills Strong attention to detail multitasking ability and problem-solving mindset Good knowledge of MS Excel reporting Why Join Us Work in a fast-growing and dynamic industry Be part of a collaborative inclusive work culture Directly impact client success and business growth Opportunities to learn and grow across client servicing operations Job Types Full time Permanent Fresher Pay 14 000 00 - 180 000 00 per month Benefits Paid sick time Paid time off Application Question s Are you an Immediate Joiner How many years of experience do you have in Excel Do you have Knowledge or Experience in V Lookup and Pivot Table Rate your English out of 10 Its is a Blended Process of Calls and Mails Are you Willing to Do it Work Location In person