Fynd is India s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI ML big data image editing and the learning space It provides a unified platform for businesses to seamlessly manage online and offline sales store operations inventory and customer engagement Serving over 2 300 brands Fynd is at the forefront of retail technology transforming customer experiences and business processes across various industries Role Overview We are seeking a Retail Tech Enablement Lead to spearhead technology-driven transformation across Reliance stores This role is responsible for leading a team of 10 professionals to roll out retail enablement solutions train store staff and ensure seamless adoption of cutting-edge retail technologies The ideal candidate will bridge business objectives with technology execution ensuring optimized sales processes elevated customer experience and measurable ROI Key Responsibilities1 Technology Implementation RolloutLead end-to-end rollout of digital retail solutions across Reliance stores including POS systems e-commerce platforms inventory tools and AI-driven customer analytics Partner with product engineering and vendor teams to ensure smooth deployment integration and scalability of technology solutions Monitor and resolve operational challenges during rollouts ensuring minimal disruption to store operations 2 Workforce Training AdoptionDevelop and execute training programs for store staff to ensure effective usage of retail technologies Create enablement toolkits SOPs and quick reference guides for sales and customer support teams Drive a culture of digital adoption and continuous learning across stores 3 Data Analytics EnablementEstablish systems to unify customer data across touchpoints enabling actionable insights Leverage analytics to predict consumer behavior optimize merchandising and personalize customer experiences Provide leadership on KPIs and dashboards to track adoption performance and ROI 4 Automation EfficiencyIdentify opportunities to automate repetitive retail processes billing inventory reporting etc Ensure automation initiatives translate into efficiency gains and enhanced customer engagement 5 Strategic Guidance Stakeholder ManagementWork closely with Reliance retail leadership to align tech initiatives with business goals Provide strategic recommendations on emerging technologies tools and best practices Manage cross-functional stakeholders across technology operations training and business units Qualifications Experience10 years of experience in retail technology enablement digital transformation or retail operations management Proven track record of leading large-scale retail technology rollouts across multiple locations Strong expertise in retail systems POS ERP CRM e-commerce analytics platforms AI solutions etc Experience in leading teams 10 people with a mix of technical and business skillsets Excellent stakeholder management and communication skills Ability to thrive in fast-paced environments and manage multiple projects simultaneously Key SkillsRetail Tech Knowledge POS CRM ERP AI ML in retail omnichannel platforms Leadership Team management stakeholder alignment cross-functional collaboration Enablement Mindset Training adoption strategies sales enablement Data Analytics Customer insights KPI tracking ROI analysis Change Management Driving digital adoption process improvement and operational efficiency What do we offer Growth Growth knows no bounds as we foster an environment that encourages creativity embraces challenges and cultivates a culture of continuous expansion We are looking at current product lines international markets and brilliant people to grow even further We teach groom and nurture our people to become leaders You get to grow with a company that is growing exponentially Flex University We help you upskill by organising in-house courses on important subjects Learning Wallet You can also do an external course to upskill and grow we reimburse it for you Culture Community and Team building activities Host weekly quarterly and annual events parties Wellness Mediclaim policy for you parents spouse kids Experienced therapist for better mental health improve productivity work-life balance We work from the office 5 days a week to promote collaboration and teamwork Join us to make an impact in an engaging in-person environment

📌 Retail Tech Enablement Lead (Maharashtra)
🏢 Fynd
📍 Maharashtra