Position Head - Customer Service Support CSS - API Pumps Location India Pan-India scope Industry Engineering Manufacturing - Industrial Pumps Function Aftermarket Customer Service Spare Parts Sales Seniority Leadership Role Company One of the Largest Global Indian Manufacturing Conglomerates Annual Turnover 4000 Crores About the Company A leading Indian-origin global engineering and manufacturing powerhouse with a strong presence in the industrial pump sector The company has an annual turnover exceeding 4000 Cr and a strong domestic and international footprint in process equipment and engineering solutions Position Overview We are seeking an experienced and dynamic Head of Customer Service Support CSS for the API Pumps division This is a critical leadership position focused on driving Aftermarket Business including Service Spares Repairs and Customer Relationship Management across India The ideal candidate will bring deep domain knowledge of API pumps a strong commercial acumen and a customer-centric mindset to lead a high-impact team Key Responsibilities Lead the entire CSS function for API Pumps across India Service Spares Warranty and Technical Support Drive spare parts sales AMC retrofits and other aftermarket revenue streams Ensure top-tier customer satisfaction swift resolution of technical service issues and field service support Coordinate with the manufacturing and design teams for root cause analysis and product improvement based on customer feedback Build and manage a PAN India service network and authorized service centers Implement service KPIs CRM tools and digital transformation initiatives in aftermarket support Manage the service team develop training plans and build service capabilities for field engineers Drive service-level agreements SLAs response time commitments and adherence to quality norms Preferred Candidate Profile Qualification B E B Tech in Mechanical Engineering or related field Experience 15 years with at least 5 years in a leadership role in CSS for API Process Pumps or Rotating Equipment Proven track record in aftermarket services and spare parts sales Strong technical understanding of API pumps rotating equipment servicing and process industries Excellent leadership communication and negotiation skills Willingness to travel across India as required Why Join Be part of a respected Indian global brand with high engineering pedigree Prospect to lead a critical business function with growth accountability Contribute to high-value industrial sectors like oil gas chemical and power Attractive compensation and long-term career prospects If you or someone you know fits the role and is interested please reach out with your profile to Anil Nair - nair shreeconsultancy com WhatsApp 91 (phone hidden) Thr whatsapp as i am out of country now Top of Form Bottom of Form Job Types Full-time Permanent Pay 5 000 000 00 - 6 500 000 00 per year Benefits Cell phone reimbursement Commuter assistance Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location In person