Overview Objective Provide client fulfillment and production support for IDC s Global Data Products based on subscription and or ad-hoc data requests Job Brief Initial 3-6 months the responsibilities of this role will be to shadow and assist a Lead Production Team member in their day-to-day activities performing administrative tasks and learning the role of a production lead Post initial stage responsibilities will expand to managing production for assigned products from start-to-finish performing checks to validate deliverables and delivery methods customer service responding to inquiries requests for internal clients trouble- shooting user tools issues and working on ad hoc production projects Responsibilities Operations Execute day-to-day activities such as approving new or renewal clients responding to delivery inquiries cross-checking sources to ensure accuracy across all records Coordinate from start to finish product deliveries and deadlines between related product lines based in and outside of the USA Communication Provide internal customers Analyst Business Development teams with support as needed Pro-actively work with the Analyst Teams to ensure monthly quarterly semiannual operational processes meets or exceeds all established metric fulfillment targets Customer Service Provide timely follow-up for fulfillment requests that require additional client information Receive and resolve and or escalate customer issues and inquiries Maintain customer focus while working in a rapid-paced data-driven environment Project Support Undertake any other administrative tasks or projects as specified by manager During down time offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other areas of the group Qualifications Minimum Requirements Bachelor s degree in business marketing economics or others applicable Exceptional written communication abilities High level of integrity ethics and professionalism 95 English writing and speaking skill level Others Experience in administrating or supporting product management and online client delivery Knowledge and experience of fulfillment and client delivery methodology A high degree of computer literacy including advanced knowledge of the MS Office Suite and a willingness and the ability to learn new programs quickly Ability to manage multiple projects simultaneously in a fast-paced environment Strong capability to analyze and focus on details Works with a sense of urgency with a customer first attitude Technical skills Working knowledge of Microsoft Excel Experience with process improvement and workflow optimization Demonstrated understanding of project management concepts Strong knowledge of written and digital project management tools Soft skills Advanced time management skills Strong Analytical skills Excellent client-facing communication skills Natural ability to enjoy and handle detailed work and data accurately Ability to remain calm in high-pressure or unpredictable situations Ability to work with remote teams across different specialist areas Ability to work independently with minimal managerial supervision

📌 Associate Production Specialist (Karnataka)
🏢 International Data Group
📍 Karnataka