Silvish is a fast-growing 925 sterling silver jewelry brand known for its contemporary western-inspired designs We re building India s most iconic silver jewelry label and are looking for a dependable Operations Executive to help us manage daily backend tasks ensure smooth order fulfillment and deliver a great customer experience Key Responsibilities Customer Support Experience Confirm COD orders via phone and WhatsApp Call and coordinate with customers for returns refunds and delivery issues Handle customer queries and complaints via call email and WhatsApp Ensure prompt and polite communication to maintain a smooth post-purchase experience Marketplace Website Operations List and update products on Amazon Flipkart Shopify Myntra Nykaa and other marketplaces Manage inventory pricing and order flow across platforms Monitor and troubleshoot listing and order issues Logistics Order Fulfillment Print daily shipping labels Coordinate with the packaging team to ensure timely dispatches Maintain records of orders returns RTOs and exchanges Requirements 2-3 years of experience in e-commerce operations or customer support Familiarity with platforms like Amazon Flipkart Myntra Nykaa and Shopify etc Experience with label printing order tracking and logistics Comfortable using Excel Google Sheets and backend tools Must be comfortable using laptops Shopify dashboards and basic operations tools Strong communication skills in Hindi English Detail-oriented reliable and good at follow-ups Perks Be part of a fast-growing D2C brand with a young energetic team Friendly and collaborative work culture Job Type Full-time Pay 10 000 00 - 35 000 00 per month Work Location In person

📌 Operations Executive (New Delhi)
🏢 Silvish
📍 New Delhi