Job Summary The Bodyshop Service Advisor acts as the liaison between customers and the bodyshop team They are responsible for greeting customers assessing vehicle damage preparing repair estimates coordinating repair schedules and ensuring a high level of customer satisfaction throughout the repair process The role requires strong communication organization and customer service skills Qualification Plus Two or Above Experience Minimum 5-10 Years Experience in same field Key Responsibilities Greet customers in a skilled and friendly manner Inspect damaged vehicles and document condition accurately Create detailed repair estimates using estimating software e g Audatex Mitchell CCC One Communicate repair plans timelines and costs to customers Coordinate repair schedules between customers insurance companies and technicians Obtain necessary approvals from insurance adjusters or third parties Keep customers informed throughout the repair process with regular updates Ensure timely completion of repairs and arrange vehicle pick-up or delivery Handle customer complaints or concerns professionally and escalate if needed Maintain accurate records of repair orders estimates and parts Promote additional services or repairs if needed Assist in managing loaner rental vehicles if applicable Qualifications High school diploma or equivalent required additional technical or automotive training is a plus Prior experience as a service advisor preferably in a bodyshop or collision repair workplace Knowledge of automotive repair processes and insurance procedures Strong customer service and communication skills Ability to work in a fast-paced setting and manage multiple priorities Proficient in Microsoft Office and basic computer systems Valid driver s license with a clean driving record Key Competencies Attention to detail Problem-solving Empathy and patience Organizational skills Team collaboration Conflict resolution Job Type Full-time Benefits Life insurance Provident Fund Schedule Day shift Education Bachelor s Preferred Location Alappuzha Kerala Required Work Location In person Application Deadline 15 08 2025

📌 Bodyshop Advisor (Alappuzha)
🏢 CBC Ford
📍 Alappuzha