We are seeking a motivated and customer-focused IT Support Engineer with around 1 year of experience to support our corporate IT infrastructure The role involves handling end-user support basic server and network troubleshooting hardware setup and coordinating with Vendors to ensure smooth day-to-day IT operations Roles Responsibilities Support management of on-prem servers Windows Server 2016 2019 2025 under senior guidance Monitor systems and applications and report abnormal behavior Provide day-to-day hardware and network support to users Install configure and troubleshoot desktops laptops printers and peripherals Perform fresh OS installations and troubleshoot hardware breakdown issues Provide remote support using tools like AnyDesk TeamViewer VNC etc Handle user tickets related to IT issues hardware software network Assist with setup of routers switches and basic firewall configurations Support basic Active Directory tasks user creation password reset group assignment Assist in Office 365 Outlook 2016 2019 and SharePoint troubleshooting Coordinate with vendors for hardware replacement and issue resolution Maintain IT asset inventory records Assist users with easy step-by-step technical guidance Create and update basic technical documentation Requirements Diploma Bachelor s in Computer Science IT or related field 1 year of experience in Desktop Support IT Support role Basic knowledge of Windows Server and desktop OS Basic understanding of AD DNS DHCP Desktop Laptop Printer installation troubleshooting Basic networking concepts IP LAN router switch Familiarity with Office 365 and Outlook troubleshooting Basic antivirus configuration and troubleshooting Knowledge of remote support tools AnyDesk TeamViewer etc Awareness of backup concepts hands-on is a plus

📌 Junior Desktop Support Engineer / It Support Engineer (Tirunelveli)
🏢 Icanio Technologies
📍 Tirunelveli