Job Title Customer Relations Manager Company Detailing Bull Job Summary The Customer Relationship Manager will handle customer queries and requests in Detailing Bull through email live chat and social media channels The primary responsibility is to manage and resolve customer issues assist with the inquiries and ensure customer satisfaction at every stage of the journey This role requires a combination of technical knowledge about automotive products and services along with excellent communication skills and a customer-first mindset Key Responsibilities Managing Customer Inquiries Respond to customer queries via email live chat and social media in a timely professional and empathetic manner Provide information on services such as maintenance schedules recall notices and after-sales support Issue Resolution Problem-Solving Investigate and resolve customer complaints related to services ensuring the process is efficient and within company guidelines Assisting customers in scheduling maintenance appointments Handle service-related inquiries such as service bookings availability and warranty claims Building Robust Customer Relationships Cultivate lasting relationships with customers by following up on past interactions and ensuring complete satisfaction after resolving issues Educate customers on new offerings promotions and updates helping them feel confident in their purchases and services Provide a personalized customer experience acknowledging customers unique needs and responding with tailored solutions Collaborating Across Departments Escalate complex or high-priority cases to relevant departments or managers while ensuring the customer is informed throughout the process Participate in team meetings and feedback sessions to contribute ideas for improving customer service processes and enhancing the overall customer experience Customer Feedback Collection Insights Gather feedback from customers through various touch points to assess their satisfaction and experience with the company s products and services Identify trends recurring issues and potential areas for improvement offering suggestions for process or product enhancements Track and report customer satisfaction metrics working to continuously improve customer retention and loyalty Advising Customers on Products Services Provide expert advice on vehicle features upgrades and service packages ensuring customers are aware of all available options to enhance their experience with Detailing Bull Maintaining Accurate Records Log and document all customer interactions issues and resolutions within the system to ensure consistency in follow-ups and service tracking Ensure that all communications comply with company policies and that customer data is securely managed Qualifications 1 Excellent written communication skills with attention to detail 2 Strong problem-solving abilities and critical thinking to address customer concerns 3 Empathy and a customer-first mindset with the ability to handle complaints effectively 4 Strong organizational and multitasking skills thriving in fast-paced environments 5 Patience and active listening ensuring thoughtful and empathetic customer interactions Job Type Full-time Pay 18 000 00 - 32 000 00 per month Education Bachelor s Preferred Language English Required Work Location In person