About Onit We re redefining the future of legal operations through the power of AI Our cutting-edge platform streamlines enterprise legal management matter management spend management and contract lifecycle processes transforming manual workflows into intelligent automated solutions We re a team of innovators using AI at the core to help legal departments become faster smarter and more strategic As we continue to grow and expand the capabilities of our new AI-centric platform we re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech If you re energized by meaningful work love solving complex problems and want to help modernize how legal teams operate we d love to meet you Support Analyst Shift Timing 6 30 PM to 3 30 AM IST Position Summary Onit is growing and we are in need of an experienced Lead Support Analyst The role provides world-class technical support via phone email and online for clients utilizing Onit s suite of products We are seeking someone who enjoys solving problems for other people has a technical background we will provide training on our products and services and can explain complex ideas and concepts in a clear simple manner Key Responsibility Provide front-line and ongoing product and technical support for Onit s products and solutions Develop and maintain expert knowledge on Onit s product suite Educate users on all functions and features of our product line Assist with management of account software subscriptions Own and resolve customer and law firm escalations Provide feedback and suggestions on product features product performance alternative solutions and market trends You enjoy working in a fast paced-and dynamic environment with minimal oversight and direction You take responsibility for projects end-to-end from idea to completion Provide assistance guidance and coaching to colleagues where needed Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals Participate effectively as an individual and team contributor within a multifaceted technology environment Support delivery and implementation services as necessary Work on special projects as assigned Qualifications and Skills 2-4 years of related technical support is preferred SaaS software preferred Ability to lead and supervise other team members Demonstrated ability to quickly understand business requirements and expectations Excellent verbal and written communication skills Detail-oriented with solid organizational skills Prior experience working on electronic e-billing or accounting experience Excellent Microsoft Office Suite and general documentation proficiency Ability to multi-task and prioritize across several projects simultaneously High aptitude and EQ Benefits Perks That Support You Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond Health Coverage Employee and immediate family members Time Away Flexible paid time off and 10 company paid holidays annually Family Support Exceptional paid leave for birth parents non-birth parents and caregivers Onit also offers surrogacy and adoption reimbursement Income Protection 100 employer-paid life and disability insurance Additional Coverage Options Voluntary benefits including hospital indemnity critical illness accident and even pet insurance Tax-Advantaged Accounts Flexi NPS Community Engagement One paid volunteer day each year to give back to the community Our Commitment to Applicants We know that not everyone will check every box in a job description At Onit we value diversity inclusion and authenticity If you re excited about this role but your experience doesn t align perfectly with every qualification we encourage you to apply You may be exactly who we re looking for Onit Values Customer First - Customer success is our success We deliver value listen and act on customer needs Purposeful Innovation - Innovation fuels our growth We harness creativity to solve problems and lead with the intentions and expertise Win as One - Teamwork is how we win We are accountable act with integrity and communicate openly Intentional Growth - Our people are the difference We create an environment with compelling work impactful contributions and career growth

📌 Support Analyst (Pune)
🏢 Onit
📍 Pune