Job Summary The Front Office Guest Service Associate GSA is responsible for delivering exceptional guest service at the front desk ensuring smooth check-in and check-out procedures and providing accurate information and assistance to guests throughout their stay The role requires strong communication grooming standards and a guest-centric attitude to create a welcoming and memorable experience Key ResponsibilitiesGuest Interaction Service Greet guests warmly and ensure a pleasant arrival and departure experience Handle check-in check-out procedures efficiently using the Property Management System PMS Provide information on hotel facilities services local attractions and transportation Assist guests with inquiries requests and complaints professionally and promptly Front Desk Reservations Process room reservations cancellations and modifications in the PMS Upsell rooms and hotel services to maximize revenue Maintain accurate guest records and handle billing and payments correctly Communication Coordination Coordinate with Housekeeping Food Beverage and other departments for guest needs Maintain a logbook and handover reports during shift changes Manage telephone calls emails and internal communications courteously and efficiently Cash Documentation Handle cash credit transactions and maintain cashiering accuracy Prepare invoices folios and reports as required Adhere to hotel policies SOPs and audit requirements Qualifications Skills Diploma or Degree in Hospitality Hotel Management preferred Minimum 1-2 years of experience in front office operations freshers with hospitality background may be considered Good command of English additional language skills are an advantage Proficiency in PMS software e g IDS Opera Protel or equivalent Presentable grooming and professional attitude Strong interpersonal and problem-solving skills Job Types Full time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Provident Fund Work Location In person

📌 Front Office (gsa): 3 Star Hotel (West Bengal)
🏢 Sagar Fabrics
📍 West Bengal