Position Overview The Telecaller is responsible for handling client inquiries providing accurate information about immigration services and supporting the admissions visa team in generating leads and booking appointments The role includes maintaining communication with potential clients following up on leads and ensuring a smooth customer experience Key Responsibilities1 Client Communication Handle inbound and outbound calls from clients seeking visa immigration and study-abroad services Provide accurate details about different visa categories eligibility criteria required documents and process timelines Respond to client queries professionally and promptly 2 Lead Generation Follow-ups Contact potential leads generated through marketing campaigns walk-ins referrals and social media Maintain regular follow-up with clients through phone calls WhatsApp messages and emails Convert inquiries into appointments for counsellors or senior consultants 3 Appointment Scheduling Schedule meetings or consultations for immigration advisors and documentation teams Confirm appointments and ensure clients receive reminders 4 Data Handling CRM Maintain and update client records in CRM software Track follow-ups interested applicants pending cases and call logs Ensure all client information is recorded accurately and securely 5 Explaining Basic Process Explain the basic visa process documentation checklist service charges and next steps if applicable Provide initial screening questions to assess client eligibility before transferring to counsellors 6 Coordination Coordinate between clients and internal departments Counsellor Case Officer Documentation Team Ensure timely communication and smooth workflow 7 Customer Service Handle client complaints politely and redirect complex issues to the appropriate senior staff Maintain a positive and professional tone in all communications Job Type Full-time Pay 12 000 00 - 20 000 00 per month Advantages Cell phone reimbursement Commuter assistance Internet reimbursement Leave encashment Paid sick time Paid time off Work Location In person

📌 Telecaller (Punjab)
🏢 Gujral Consultant & Immigration Services.
📍 Punjab