Company Group Concorde Industry Aviation Cargo Logistics Location Gurgaon Position Assistant Manager - Reservation Ticketing Experience Minimum 5 years in Reservation Ticketing About Us Group Concorde is a prominent player in the aviation and cargo logistics industry serving as the General Sales Agent GSA for various international airlines We are committed to providing excellent services and ensuring smooth operations in both logistics and passenger transportation Role Overview We are seeking a highly organized and experienced Assistant Manager for our Reservation Ticketing department The candidate will be responsible for handling airline reservations and ticketing services ensuring accuracy and timely delivery and providing top-notch customer service Key Responsibilities Manage airline reservations and ticketing for both domestic and international flights Handle queries and provide assistance to customers regarding flight schedules availability fares and related services Process cancellations changes and refunds in accordance with airline policies Ensure compliance with airline ticketing rules and procedures including fare calculation and fare rules Coordinate with airline partners and maintain robust relationships to facilitate smooth operations Provide exceptional customer service and resolve any issues or discrepancies in a timely manner Stay updated on airline regulations policies and industry trends Assist in managing group bookings and special requirements as needed Prepare daily weekly and monthly reports on ticketing and reservations activities Qualifications Bachelor s degree in a relevant field is preferred Proficiency in airline reservation systems e g Amadeus Galileo Sabre etc Strong knowledge of airline ticketing policies procedures and fare rules Excellent communication and interpersonal skills Ability to work under pressure and meet deadlines Detail-oriented with strong organizational skills Customer-focused with the ability to handle customer queries professionally and efficiently Job Type Full-time Pay 35 000 00 - 60 000 00 per month Benefits Health insurance Provident Fund Work Location In person