Location Indore Process Type Voice Process Working Days 5 Days Rotational Shifts Week-Offs Experience Required Minimum 1 Year Documented Qualification Graduation Mandatory Salary 27 000 CTC Approx 22 500 In-Hand Preference Immediate Joiners Role Overview We are hiring for the Flipkart L2 - Escalation Desk Premium Process This is a promoted profile where you will handle escalated and high-priority customer cases You will not receive direct incoming calls from customers instead you will handle calls transferred by customer support agents once they have been escalated Key Responsibilities Handle escalated high-priority customer concerns professionally Provide accurate resolution and ensure customer satisfaction Manage cases transferred by customer support agents Maintain call quality empathy and professionalism at all times Ensure proper documentation and follow-up for escalated cases Work in rotational shifts as per process requirements Eligibility Criteria Minimum 1 year of documented experience in customer service Graduation is mandatory Strong communication and problem-solving skills Experience in escalation or premium process is an added advantage Ability to work in rotational shifts Salary Perks CTC 27 000 In-hand Salary Approx 22 500 5 days working with rotational shifts and week-offs Job Types Full-time Permanent Pay 22 500 00 - 27 000 00 per month Benefits Cell phone reimbursement Flexible schedule Work Location In person