- Service Coordinator Department Operations Service Designation Service Coordinator Location Trivandrum Kochi Salary Up to 18 000 per month Role Overview The Service Coordinator is responsible for managing daily service operations coordinating between customers technicians the purchase team and the operations core group This role ensures proper scheduling timely service execution accurate documentation AMC handling and high customer satisfaction Key Responsibilities Coordinate newly closed service and project jobs for scheduling in coordination with the purchase and technical teams Handle incoming service enquiries and schedule technical visits based on priority and resource availability Coordinate with the purchase team for material availability and with the technical team for manpower and work scheduling Monitor technician movement job progress and completion status and provide operational support Support technicians with service charges billing procedures and OEM coordination when required Maintain regular communication with customers regarding schedules delays and work updates Manage AMC calling renewals documentation and service visit scheduling Identify upselling opportunities during service interactions and share potential leads with the sales team Maintain accurate records of service jobs reports job sheets and AMC status Ensure smooth coordination among operations purchase technical service and sales teams Required Skills Strong communication and coordination skills Ability to handle multiple service operations efficiently Basic technical understanding Positive computer and documentation skills Customer-focused and problem-solving attitude Job Types Full-time Permanent Pay Up to 18 000 00 per month Benefits Health insurance Experience total work 3 years Preferred Work Location In person

📌 Service Coordinator (Kerala)
🏢 TRIONET INFO SOLUTIONS
📍 Kerala