Customer Service Spares and support program to create new roadmpas and entitlement packages for after-sales service and support Partnering with business units to develop scalable tools and processes for aftermarket services spares operations supporting current service products and programs Implementing roadmap for initiatives to achieve global program objectives and ensuring structural capability to support the programs Driving collaboration across global organization to solve complex business problems build innovative solutions and improve operations Leading execution of critical projects mitigating risks ensuring compliance with timelines and delivering results aligned with business goals Managing documentation and supporting customer service processes such as quotes pricing order processing warranty assessments and returns Candidates with 10 years of Field Service Spares Mgmt in a Global setup applyCandidates with relevant experience in Capital Equipment industry apply Master s degree with 8 years of experience or Bachelor s degree with 12 years in customer service operations or field service management Hands-on experience with Field Service management solutions MS Dynamics or SAP along with Customer Entitlement Management Strong project management communication and quantitative skills Experience of working in a Global Setup and FSM for complex systems like Capital Equipment Heavy Engineering or similar systems Our Client is a Leading MNC in the Semiconductor industry building state-of-the-art technology for Wafer manufacturing Opportunity to lead global programs in a high-impact role with a leading semiconductor brand Hybrid work model with competitive remuneration and career growth

📌 Program Manager - Customer Service Ops | Semicon Mnc (Bengaluru)
🏢 Michael Page
📍 Bengaluru