About the role Do you have a passion for pets and a knack for building relationships Are you a natural advocate who thrives on helping others If so then the Pet Parent Partner role at Supertails might be the purrfect fit for you As a Pet Relationship Manager you ll be the friendly face that welcomes pet parents and their companions through our doors You ll wear many hats acting as a client service representative a wellness advocate and a concierge for all things pet-related Your primary mission is to build trust and lasting relationships with our pet parents ensuring a seamless and positive experience at every visit Designation Title Pet Relationship Manager Reporting to Business Lead Offline Channel Job location Bengaluru Detailed job description First impressions matter You ll be the first point of contact for pet parents setting the tone for their visit Manage Customer journey and visit schedule calendar for Vets Groomers and customers Answering questions addressing concerns and providing clear communication about services and products Consultative selling cross selling and upselling of products and services Manage shelf space display and merchandising Demonstrating a strong knowledge of our pet retail products recommending solutions based on pet needs and processing transactions Getting to know our pet parents and their furry companions fostering trust and creating a welcoming workplace Handling paperwork efficiently maintaining accurate records and keeping the clinic environment organized Maintain the service levels and adherence to Standard operating procedures of the facility Job Types Full-time Permanent Pay 25 000 00 - 40 000 00 per month Benefits Commuter assistance Health insurance Provident Fund Application Question s Are you a pet parent Work Location In person