Designs develops and manages department specific server-based systems located on multiple servers in a diverse hardware and software environment across geographically separate user environments Installs configures develops and maintains desktop operating system and core application images in an enterprise environment Diagnoses and provides core problem resolution for the most complex PC-related issues Principle Duties Administer configure deploy and maintain PC Support Servers Application System specific platforms and desktop operating systems and environments Coordinate design implementation and maintenance of all applications supporting functionality in or surrounding the PC Support systems or solutions including but not limited to WSUS SMS BDD GPOs Anti-Virus Servers Anti-Spyware Servers and Softgrid applications Develop and maintain documentation of technical architecture required to provide quality application support protection of data assets and support any business resumption planning Collect requirements design solutions organize plan and implement larger PC-related projects with minimal guidance for PC Support Systems and PC Operating systems and applications Analyze user requirements develop functional specifications and perform gap analysis of existing systems Identify and resolve problems in order to provide continuous business operations and meet business requirements Train support and mentor users team members and peers QUALIFICATIONS EducationBachelor s Degree in Arts Sciences BA BS or equivalent experience - required Work Experience5 years experience in systems and network monitoring technologies and tools - required Licenses and CertificationsMicrosoft Certified Systems Engineer MCSE Skills and Abilities Ability to translate business needs and problems into technical solutions with occasional assistance Competent project management skills Demonstrates an ability to evaluate project objectives and scope for feasibility and understanding General business and finance related knowledge Effective oral and written communication skills Proficient analytical and problem-solving skills Ability to work well within a team setting Ability to work independently and coordinate activities within a team Ability to multi-task Microsoft Windows Server 2000 2003 Operating Systems Microsoft Windows Desktop Operating Systems A Network Microsoft Certified Desktop Support Technician or equivalent experience Support Hours - CST Overlap 3 30pm - 12 30am IST Qualifications Bachelor s Degree Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 7