About the Role As a Customer Success Executive you will be the heart of our client experience ensuring every individual who signsup with Crink feels supported understood and guided throughout their journey This is a full-time onsite role at our office in Kalamassery Kochi where you ll work closely with consultants and product team Key Responsibilities Ensuring client success and happiness as the main point of contact for clients from onboarding to renewal Identify key product features to enhance client experience Guide clients through the Crink process with clarity warmth and professionalism Take ownership of managing Customer Success metrics Address queries solve issues and escalate when needed Collect feedback and support process improvement initiatives Assist in community engagement and client campaigns when required Required Qualifications Skills Educational Background MBA or Engineering is preferred Languages Fluency in English and Malayalam In addition Tamil Hindi is a plus Technical Valuable working knowledge of Excel Strong communication and people skills Ability to stay organized and be responsive Fast learner problem solver and willing to adapt quickly What You Get Opportunity to grow with a value based startup playing a significant growth in changing lives Learn hands-on from mental health experts and product leaders Full-time onsite role with a dynamic growing team in Kochi Professional growth in a fast growing startup Job Type Full-time Pay 15 000 00 - 25 000 00 per month Application Question s This is a full-time onsite role based in Kalamassery Kochi Are you currently located in Kochi or willing to relocate and commit to working from our office full-time Location Kalamassery Kochi Kerala Preferred Work Location In person

📌 Customer Success Executive (Kerala)
🏢 Crink Private
📍 Kerala