At Spotops Digital we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns We re looking for a highly skilled call center representative to join our team managing a large volume of inbound and outbound calls Our main office is located in the United States We do business with customers in the United States We are searching for an individual that speaks good English The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call This person will handle a variety of important supportive tasks providing answers insights instructions and assistance for purchases As the voice of our company the call center representative must possess excellent communication and interpersonal skills as well as be enthusiastic about helping consumers and driving their satisfaction Objectives of this role Handle a large volume of inbound and outbound calls in a timely manner Follow communication scripts and use knowledge of the company s products and services to go off-script when necessary Identify customer needs research issues resolve complaints and provide solutions Maintain ownership of calls throughout the lifecycle of a caller s request including follow-ups with escalation team Recommend improvements for systems and processes to boost organizational efficiency Responsibilities Memorize scripts for products and services and refer to them during calls Build positive relationships by going above and beyond with customer service ensuring that all questions cancellations and confirmations are handled appropriately Identify opportunities for driving sales and revenue of the company s existing product suite and seize opportunities to upsell when appropriate Meet daily qualitative and quantitative targets for yourself and your team and achieve all objectives for service productivity and quality Create and maintain record of daily problems and remedial actions taken using call-center database Leverage data and insights gathered by the call center to recommend and influence process improvements Required skills and qualifications High school degree or equivalent Experience working in a call center or customer-support role Robust active-listening and verbal-communication skills Proficiency in problem-solving Ability to multitask and manage time effectively Job Type Full-time Pay 300 000 00 - 600 000 00 per year Ability to commute relocate JP Nagar Bengaluru Karnataka Reliably commute or planning to relocate before starting work Required Application Question s Did you work for Internation Call Center Education Higher Secondary 12th Pass Preferred Experience total work 1 year Required Customer service 1 year Required Language English Required Shift availability Night Shift Required Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Service Representative (Karnataka)
🏢 Spotops Digital
📍 Karnataka