Role Overview As a Customer Relationship Officer you will be the primary point of contact for patients in the United States handling calls in a professional and empathetic manner The role requires strong communication skills customer focus and the ability to thrive in a fast-paced night-shift environment Key Responsibilities Act as the first point of contact for patients handling inbound and outbound voice calls related to healthcare services Communicate with professionalism empathy and clarity to address patient queries and concerns Provide accurate information regarding appointments medical services and follow-up procedures Build strong relationships with patients by actively listening and offering effective solutions Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns Consistently meet or exceed service quality standards and performance benchmarks Skills Qualifications Any graduate degree No standing arrears 0 to 8 years of experience in an international voice process or handling international clients Excellent English communication skills Mandatory Good computer skills MS Excel Word Typing Speed Willing to work in regular night shifts 9 30PM to 6 30AM from our Trivandrum office Ellipode location Immediate joiners preferred Candidates residing in or near Trivandrum will be given priority Age - Below 35 For more information please visit our website www ecorgysolutions com Job Types Full time Permanent Fresher Pay 16 000 00 - 35 000 00 per month Benefits Health insurance Provident Fund Work Location In person Application Deadline 22 08 2025