Handle all inbound and outbound communication with customer Receive record and resolve inbound emails chat and phone calls Gather client requests in a transparent and concise manner execute the requests in a timely and process oriented manner Investigate identify issue type and use call scripts to resolve customer queries proactively and within time frame Maintain complete ownership of issue resolution within pre-established timelines with the customer Follow all the processes laid down and ensure compliance at all times Ensure delivery on KPIs SLA Customer Satisfaction Contribute to process and product improvements through tangible suggestions Graduation mandatory Must have Excellent Verbal and written English skills Proficient in Internet related applications such as E-Mail clients FTP clients and Web Browsers Minimum 0-2 years experience of Technical Customer Support - email hosting Domains troubleshooting diagnostics required Ability to quickly grasp knowledge of product functionality Self motivated detail-oriented and organized work orientation Must operate with a sense of urgency Excellent analytical problem solving skills Able to work independently and efficiently to meet deadlines Job Types Full-time Permanent Pay 25 000 00 - 30 274 44 per month Schedule Day shift Rotational shift Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support (Maharashtra)
🏢 AV International
📍 Maharashtra