The Applications Support Analyst 2 is a developing professional role Applies specialty area knowledge in monitoring assessing analyzing and or evaluating processes and data Identifies policy gaps and formulates policies Interprets data and makes recommendations Researches and interprets factual information Identifies inconsistencies in data or results defines business issues and formulates recommendations on policies procedures or practices Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices Good understanding of how the team interacts with others in accomplishing the objectives of the area Develops working knowledge of industry practices and standards Limited but direct impact on the business through the quality of the tasks services provided Impact of the job holder is restricted to own team Responsibilities The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain identify and define enhancements to existing applications and their operating environments thus making recommendations for improvements Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards documents requirements Partners with appropriate development and production support areas Participates in validation and testing activities Applies good understanding of how the team interacts with others in accomplishing the objectives of the area Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures Has limited but direct impact on the business through quality of activities provided impacts team and closely related teams Exchanges ideas and information in a concise and logical manner Performs other duties and functions as assigned Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 2-5 years experience Strong knowledge or interest about apps support procedures concepts and of other technical areas Experience in oracle pl sql unix and scripting Strong knowledge of ITIL processes Experience in using monitoring tools Banking set up experience will be a plus Participation in some process improvements Basic Business knowledge understanding of financial markets and products Knowledge experience of problem Management Tools Good customer service communication and interpersonal skills Positive knowledge of the business and its technology strategy Consistently demonstrates clear and concise written and verbal communication skills Knowledge of issue tracking and reporting using tools Good all-round team member Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Ability to communicate appropriately to relevant stakeholder Education Bachelor s University degree or equivalent experience Job Family Group Technology Job Family Applications Support Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster

📌 Applications Support Analyst 2Pune (Pune)
🏢 Citigroup
📍 Pune