At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about NICE Actimize is currently seeking technical hands-on customer-focused Engineers to join our Application Managed Services team in Pune We are looking for talented and motivated professionals interested in delivering the latest in Actimize solutions in a culture that encourages autonomous productive teams You are someone who loves learning new technologies configuring backend systems for cutting-edge performance and interacting directly with clients You are an engineer confident in your skill set not afraid to look under the hood and break stuff to make stuff If yes then come be a part of Actimize Professional Services a team of software engineers re-inventing Managed Application Operations How will you make an impact You will team up with highly talented and motivated engineers and architects working on cutting-edge Actimize technology As part of this team you will work in a fast-paced environment deploying monitoring automating and supporting highly scalable real-time critical platforms impacting millions of individuals and billions of dollars Run daily batches processes and services across Actimize solutions SAM CDD WLF IFM Identify and resolve operational issues batch failures data feed errors DB issues application server issues Troubleshoot functional-level issues and provide resolutions or clarifications Automate daily tasks and processes for report generation Discover unknowns for the bank e g regulatory insights operational risks Proactively improve system resiliency and performance Monitor server performance memory CPU file systems databases batch jobs and real-time streams Maintain operational documentation incident tracking run books Document issues in the customer support portal and provide KT to the team Support client testing tuning upgrades patch deployments and change deployments Coordinate between client and Actimize support teams Provide on-call and off-hour support on a rotational basis Have you got what it takes 8 to 12 years of experience in software development Strong database development experience Oracle MSSQL PL SQL and DB tuning Basic troubleshooting skills OS-level knowledge Windows Linux Strong problem-solving analytical and communication skills Ability to identify root causes of performance issues and bottlenecks Good written and verbal communication Bonus Points Prior Actimize or banking domain experience Scripting experience Python Shell PowerShell etc What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced cooperative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8218 Reporting into Group Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law