Job Title Customer Support Executive - Retention Cancellations E-commerce Location Gurgaon Work from Office Experience Required Minimum 6 months - 1 year Preferred Industry E-commerce sales retention About the Role - We are looking for dynamic and customer-focused professionals to join our support team for a leading refurbished electronics platform - As a Customer Support Executive you will be responsible for handling cancellation requests and driving customer retention by offering persuasive support and maintaining high service standards across chats calls and emails Key Responsibilities - Handle inbound and outbound customer interactions related to order cancellations - Persuasively engage with customers to retain orders and avoid cancellations - Coordinate with the business operations team when cancellation requests are escalated - Ensure timely refund processing post confirmed cancellations - Deliver consistent service quality across calls chats and emails - Maintain key performance metrics including FRT First Response Time AHT Average Handling Time and Retention Candidate Requirements - Minimum 6 months of experience in customer service 1 year preferred - Prior experience in E-commerce retention or sales processes is highly desirable - Solid communication skills with a logical and customer-first approach - Comfortable working across multiple channels - voice chat and email - Ability to handle objections and retain customers effectively - Open to both undergraduates and graduates preferred graduates interested candidates can share your cv ref updazz com