Free Post Designation Service Desk Executive Location Mysore Relevant Experience 1 years of experience in Chat Calls E- mail Mandatory Qualification Any Graduate Key Roles and Responsibilities Shall provide comprehensive Helpdesk support to log various user issues via email phone email live chat or a web-based ticketing system etc a Raising tickets following up with the concerned teams escalations closure of tickets user permission role-related issues missing master data-related issues support to call centre tickets support to tickets raised by the Employees and Customers etc a User Permission and Role Management 1 Address user requests related to permissions and role assignments within applications 2 Assist users in resolving access issues and ensuring appropriate levels of access based on defined roles 3 Ensure timely updates and communication with users regarding the status of their inquiries 4 Monitor service desk performance metrics including response times resolution rates and user satisfaction levels 5 Provide regular reports to management on help desk activities highlighting trends challenges and areas for improvement 6 Create and maintain a knowledge base of common issues and resolutions to facilitate faster troubleshooting and enhance user support 7 Ensure that documentation is kept up-to-date and easily accessible to help desk staff b Master Data Issues i Manage inquiries related to missing or incorrect master data within the system Coordinate with relevant teams to investigate and resolve data ii discrepancies c General Support Assist with other non-technical user-related issues as they arise ensuring prompt resolution or escalation to the appropriate tier Job Type Full time Work Location In person

📌 Service Desk Executive (Karnataka)
🏢 Sureworks Infotech
📍 Karnataka