We are seeking a motivated and customer-focused Customer Retention Executive to join our team The role involves engaging with existing customers addressing their concerns and ensuring a high level of satisfaction to reduce customer churn The ideal candidate should possess excellent communication skills empathy and the ability to build long-term customer relationships Key Responsibilities Connect with existing customers through calls WhatsApp emails and other communication channels to ensure their satisfaction Handle customer queries complaints and escalations promptly and professionally Identify reasons for potential churn and proactively provide solutions Promote relevant products services to existing customers to increase retention and loyalty Maintain accurate records of customer interactions and feedback in CRM systems Collaborate with other departments sales operations and support to resolve customer issues Analyze customer feedback and suggest improvements in processes or services Achieve monthly retention targets and KPIs Required Skills Qualifications Bachelor s degree in any field preferred 1-2 years of experience in customer service retention or tele-calling roles Excellent verbal and written communication skills Strong listening skills with a customer-centric approach Ability to handle difficult customers and resolve conflicts with patience Proficiency in MS Office and CRM tools Key Attributes Positive attitude and empathetic nature Goal-oriented with strong problem-solving skills Ability to work independently and as part of a team Location Sector 67 Gurugram Haryana Job Type Full time Pay 15 000 00 - 25 000 00 per month Experience Customer retention 1 year Required Location Gurugram Haryana Required Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Retention Executive (Haryana)
🏢 Important Company of the Sector
📍 Haryana