Roles and Responsibilities To support Production Storage Environment of an enterprise Handling Data Center Operations with Business Mission Critical applications Handling escalated incidents Participating and Implementing Changes Reporting Capacity Performance Prepare and maintain Technical Documentations SOP KM SMTD Upgradation of existing SAN infrastructure Requirements Administration skills in Netapp Storage arrays FAS Eseries DATA Ontap OS Cluster mode Installing Configuring Supporting multipath s w Identify and report capacity and throughput problem Admin knowledge of CIFS NFS Administering Volumes Experience in NDMP OSSV Troubleshooting connectivity issues Troubleshooting Hardware diagnostics break-fix Troubleshooting the problems related to Network storage configuration issues Experience in Storage Virtualization Configuration monitoring analyzing event alert logs and appropriate actions taking-active measures and preventive measures for problems errors Experience in Backup tools and SAN products Working knowledge in UNIX administration or Windows administration Deployment management Remote system administration Knowledge in automation Scripting tools Knowledge in SLA Incident management Problem management Change management Capacity reporting Meeting SLA in time to fix the errors and problems Netapp Third party Vendor co-ordination Supporting escalated tasks incidents Fair Written Verbal Communication Skills Positive Team working Experience of handling global customers