About MindMentorz MindMentorz is a premier chess academy committed to nurturing young minds through structured chess training programs With a strong focus on quality coaching student progression and parent satisfaction we offer both online and offline programs across levels from beginner to FIDE-rated Role Summary The Team Lead will be responsible for overseeing the Sales and Service Delivery Team to ensure high-quality customer engagement consistent student experience and meeting revenue targets This role is crucial in aligning operational execution with the academy s growth vision Key Responsibilities Team Management Lead coach and mentor a team of Sales Executives and Customer Support Associates Conduct regular team meetings performance reviews and skill development sessions Maintain team motivation and ensure alignment with academy goals Sales Oversight Set daily weekly monthly sales targets for the team Monitor lead pipeline and follow-up systems using CRM tools if used Handle high-priority or sensitive sales leads personally when required Support in converting trial classes to paid enrollments Customer Experience Service Delivery Ensure timely onboarding of current students and smooth scheduling of classes Maintain high parent satisfaction by overseeing issue resolution and feedback loops Collaborate with Chess Coaches to ensure quality delivery and coach-student fit Process Optimization Improve existing workflows and SOPs to streamline operations Identify bottlenecks in sales service delivery and resolve them proactively Reporting Analysis Generate and present weekly reports on leads conversion rates retention and class fulfillment Track team KPIs and propose strategy changes based on data insights Cross-functional Collaboration Work closely with Curriculum Developers Marketing and Coach Coordinators to maintain program excellence Support event coordination tournaments workshops etc when required Qualifications Skills Bachelor s degree Business Education or similar field preferred 2 years of experience in team leadership roles preferably in EdTech or coaching institutes Strong communication and interpersonal skills Good understanding of CRM tools and basic Excel Google Sheets Empathetic yet assertive approach in managing both team and parents Passion for chess education is a big plus not mandatory to be a player Key Success Metrics Sales conversion rate from leads to enrolled students Parent satisfaction and retention rate Team performance and attendance Service delivery quality class scheduling coach allocation etc Job Type Full-time Pay 25 000 00 - 40 000 00 per month Benefits Cell phone reimbursement Commuter assistance Paid sick time Schedule Day shift Morning shift Supplemental Pay Performance bonus Language English Required Location Banglore Karnataka Required Work Location In person

📌 Team Lead – Sales & Service Delivery (Karnataka)
🏢 Mind Mentorz
📍 Karnataka