- Handle inbound calls from customers to resolve their queries and concerns.
- Provide excellent customer service by addressing issues promptly and professionally.
- Meet daily/weekly targets for call handling, sales conversion, and customer satisfaction ratings.
- Collaborate with team members to achieve common goals and objectives.
- Maintain accurate records of all interactions with customers using CRM software.
Desired Candidate Profile
- 0-5 years of experience in telecalling or related field (inbound sales, outbound sales).
- Ability to work on rotational shifts including weekends and holidays as per business requirements.
- Robust communication skills in English language (written & spoken).
- Basic computer knowledge with proficiency in MS Office applications.