- Monitor various aspects of the Interactive Brokers global brokerage system in real time
- Analyze, troubleshoot, escalate, and resolve brokerage system operational issues
- Participate in Post-Incident review in collaboration with architecture and infrastructure teams
- Provide 2nd-level technical support to internal teams
- Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs
- Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring
- Act as the primary escalation point for all brokerage system technical issues
Key Requirements:
- Robust communication skills, with English as the primary language
- A Bachelor's or apprenticeship in a technical discipline
- A working knowledge of general computing concepts, networking, the Linux operating system, and related technologies
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment
Preferred:
- Prior experience in a technology position
- Experience with Unix / Linux style command line interfaces
- Previous experience with scripting languages (e.g., Shell, Perl, Python)
- Desire to explore and learn new concepts, systems, and technologies
Additional Information:
- This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office and not remote.
Company Benefits & Perks:
- Competitive salary package
- Performance-based annual bonus (cash and stocks)
- Group Medical & Life Insurance
- Modern offices with free amenities & fully stocked cafeterias
- Monthly food card & company-paid snacks
- Hardship/shift allowance with company-provided pickup & drop facility*
- Attractive employee referral bonus
- Frequent company-sponsored team-building events and outings