Were looking for a motivated and technically proficient individual to join our team as Technical Support Engineer for AVC, our AI-powered, cloud-based CFD platform built specifically for valve manufacturers. This role is critical in bridging the gap between our sales team, engineering team, and clientsensuring that potential and existing customers clearly understand the value and capabilities of AVC.
Key Responsibilities
- Manage post-demo follow-ups and assist with basic technical troubleshooting in coordination with the CFD team.
- Conduct bench marking studies and support client simulation case setups using AVC.
- Assist with customer onboarding and training by guiding users through the apps workflow, features, and performance insights Maintain and update CRM entries, internal documentation, and records of client interactions.
- Collaborate with the Sales and Product teams to understand client needs and propose appropriate technical solutions using AVC.
- Participate in trade shows, webinars, and virtual product demos as needed
Requirements
- Bachelors or Masters degree (pursuing or recently completed) in Mechanical Engineering, Aerospace, or a related field.
- Familiarity with CFD principles and tools such as OpenFOAM, ANSYS Fluent, STAR-CCM+, or similar software.
- Robust communication and presentation skills with a customer-first mindset.
- Ability to explain technical concepts to non-technical stakeholders.
- Strong documentation skills and the ability to track and manage multiple support cases simultaneously