Primary Responsibilities:

- Manage day-to-day work allocation to UK Payroll Administrators
- Interact directly with clients and attend client calls
- Share process updates with team members promptly
- Maintain and deliver weekly and daily reports
- Collaborate with the Process Manager and team to drive process improvements
- Ensure accurate and timely UK payroll processing to meet SLAs
- Respond to client queries and complaints professionally to improve customer satisfaction
- Optimize resource and time utilization to meet operational targets

Main Responsibilities:

Strategic:

- Coordinate with the Transition team during the testing phase
- Handle client communications and provide support
- Conduct and participate in scheduled onshore conference calls (monthly/quarterly)

Reports:

- Report team progress and escalate key issues to the Process Manager
- Ensure all quality documentation is current and complete

Resource Management:

- Perform periodic resource planning and estimation
- Forecast and analyze team attrition, and inform PM as needed
- Manage absenteeism and ensure productive resource usage
- Maintain and update team skills matrix and related process documentation

Performance Management:

- Conduct daily/weekly production and SLA feedback sessions
- Identify training needs and conduct 1-on-1 sessions with team members
- Coordinate process/refresher training as needed
- Liaise with HR/L&D; for training and R&R; nominations




- Provide input and feedback for midterm/annual appraisals

Employee Life Cycle:

- Deliver feedback for trainee appraisals
- Coordinate onboarding and offboarding (ID creation, resignations, etc.)
- Track team attendance/absenteeism and inform PM
- Distribute pay slips/cheques and support payroll-related queries
- Plan team leaves and conduct regular 1-on-1s
- Ensure grievances are handled or escalated appropriately

Production Oversight:

- Allocate and monitor workload to meet daily production targets
- Resolve daily team queries and escalate when necessary
- Track work/jobs using designated software tools
- Monitor shift performance and report accordingly
- Generate daily reports and minutes of meetings (MoMs)
- Collect and analyze team metrics and errors
- Create root cause analysis (RCA) documents for recurring issues
- Ensure timely escalation of process or client issues
- Drive continuous improvement initiatives across team metrics

Compliance & Quality:

- Maintain adherence to all quality standards and checklists
- Ensure process SLAs are consistently met
- Enforce ISMS compliance within the team
- Follow all company rules, policies, and work schedules

Requirements:

- Graduate from any stream / Diploma holder (MBA preferred)
- Basic proficiency in MS Word and Excel
- Solid technical knowledge of UK payroll systems and processing
- Prior supervisory or team-handling experience is mandatory

📌 Team Leader-UK Payroll (Kochi)
🏢 Strada
📍 Kochi