- Ensure high client satisfaction and product adoption.
- Provide product training and product demonstrations during the engagement.
- Take ownership of product adoption and quick value realisation for clients.
- Enhance the experience of all client users.
- Create best practices for customer onboarding.
- Set up best practices to deliver a wow experience to clients.
- Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders.
- Complete engagement within deadlines.
- Collaborate with internal stakeholders effectively.
- Ensure clarity of actions within different teams within Pando.
- Ensure smooth transition between different stages of engagement.

Requirements

- Minimum of 5 to 8 years of experience on supply chain/logistics product rollout.
- Be a subject matter expert in SCM SaaS Products
- Collaborate with Product team for enhancement and roadmap planning.
- Hands on experience onboarding clients in enterprise SAAS product

📌 Onboarding Account Manager (Chennai)
🏢 Pando
📍 Chennai