Responsibilities

- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Support multiple technical teams in 24 x 7 workplace operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
- Other duties as assigned

Requirements:





- Bachelors degree in computer science or related field.
- A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.
- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
- Knowledge of Microsoft server operating systems and Cisco network devices
- Excellent written, verbal, and interpersonal skills
- Thorough understanding of TCP/IP, networking concepts and internet protocols
- Experience in Event Correlation and Analysis
- Ability to absorb extremely technical information in limited timeframes.
- Understanding of implementation and management of security gateways, VPNs
- Networking/router Certified/Trained
- Prior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS.
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

Preferred Qualifications:

- Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
- Experience monitoring VMWare clusters in high-availability environments
- Broad experience using a variety of monitoring and ticket management tools
- Experience providing remote support using virtual desktop tools

📌 Network Engineer (Bengaluru)
🏢 Huron
📍 Bengaluru