- Establish healthy relationships with CXOs.
- Retain & grow existing Accounts revenue through upselling & cross selling.
- Mapping of all existing accounts with all key stakeholders.
- Have complete ownership of the sales cycle.
- Ensure 100% customer satisfaction and maximize retention.
- Develop a strategic business expansion plan along with team leads.
- Identify and develop cross-selling opportunities by strengthening customer relationships and establishing trust, to grow the company business.
- Build and maintain solid, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
What do we look for
- Proven 5 to 10 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales, or a relevant field.