- Make outbound calls to customers with overdue payments.
- Explain the due amount, payment terms, and consequences of non-payment.
- Negotiate repayment plans when required.
- Maintain accurate records of calls, payments, and follow-ups in the system.
- Coordinate with the field team regarding the payments and follow-ups.
- Follow escalation processes for non-cooperative customers.
- Meet daily, weekly, and monthly recovery targets.
- Provide regular updates to team leads or supervisors.