- Handle inbound and outbound international calls, emails, and chat support.
- Resolve customer queries, complaints, and requests in a timely and professional manner.
- Provide accurate information regarding products/services.
- Maintain records of customer interactions, transactions, and feedback.
- Adhere to process guidelines, service levels, and quality standards.
- Escalate complex issues to senior support as needed.
Required Skills:
- Excellent verbal and written communication skills in English.
- Robust listening, problem-solving, and customer service skills.
- Ability to manage multiple tasks.
- Basic computer knowledge (MS Office, CRM tools preferred).
Please note that this role requires you to work in rotational shifts and rotational week offs.
Qualifications:
- Graduate in any discipline.
- Freshers & experienced candidates (0-3 years) welcome.
Salary:
- As per industry standards + shift allowance + incentives + cab